Little did I know and my friend didn't know he had left a large bill inside. My friend gave her the black payment folder with his cash pmt in it. The waitstaff that took our order and made sure every thing was veral times took my credit card and my friends cash for each one of our bills for the meal. I would like to share my experience today: My best friend (who is elderly) and I ate lunch together at this PinStack location. I frequent this PinStack location for lunch because it not only is across from my business thus convenient but also friendly staff, good lunch values, and clean facility. Pinstack is an established bowling/arcade that will surely bring good business to this area. It's too late to do anything about the space distribution inside. And the space between the bench and the table for players to walk back and forth to the lane is very tight.Īgain, the location is great. The one bench for your alley is not that big. You are basically sitting at the same table with the players at the neighboring alley. The service there was quick and very friendly. We ordered food while bowling and it was typical alley food.
Some people may not take that attitude so lightly. I didn't let this ruin our day because we were there to have a good time. During this whole incident which took about 7 minutes, the manager barely acknowledged us, no sorry, just 'this has been happening all day.", no explaining what they were doing or if we were to wait or carry on. Then when staff tried to fix it and manually pull out the bumpers, they wouldn't go back down. The bumpers would not automatically come out for our player who wanted bumpers. During our bowling session, there was a malfunction in our alley. Staple games are in the arcade including a massive pac man for old schoolers, like myself. The arcade area has a rope challenge hanging above it. Going in, this location looked and felt smaller than the other locations I've visited. Having gone to a different location we were eagerly awaiting the opening of this as it's near to our home. I would never suggest Pinstack to anyone and will make sure to post this on every review site there is so that others do not make the mistake I did.Pinstack recently opened at this location.
All in all our group dropped at least 700 that day. I spent more time trying to get the managers to do anything than enjoying my daughter's party. There was ZERO customer service, no apology for the bad experience at the end and the other manager NEVER came to speak with me. When I asked to speak with a manager for the 2nd time to get Corporate' Office number, they both walked past me into the kitchen and Abigail came out with her card and the corporate office number written on a piece of paper. Fast forward to 2:27 when the party is still not out and we were supposed to be in the room decorating at 2:30. 7 minutes before our party started we were allowed to take our things back on a cart, but were told we had to wait until the party using our room left at 2:15 to set up. Keep in mind it is 300 to book a party there already. When I asked why I couldn't set up in the empty room 4 they told me that it would cost me another 120.00. I asked to speak to the Manager and a gentleman came out and just repeated her. When I explained that had not been my experience in the past, she stated "I guess you got lucky".
Boy was I wrong! We showed up 20 minutes before party to setup to be told by Abigail, Birthday Manager we would be escorted to lanes 10 minutes prior and that we could not setup room until middle of party.
Let me just start by stating I have had two other birthday parties for my daughter here so when I booked the 3rd I thought the experience would be the same.
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